Our Promise to You
At OPAL Professional Nails, we believe in transparency, exceptional quality, and putting our customers first. These comprehensive policies are designed to give you complete confidence in every purchase.
We've created industry-leading guarantees that go beyond standard retail practices because we're committed to your satisfaction and success.
Return & Exchange Policy
30-Day Satisfaction Guarantee
Eligible Returns (Unopened Products)
Eligible Returns (Unopened Products)
- Full refund within 30 days of delivery
- Products must be unused, unopened, and in original packaging
- Return shipping: $8.95 (prepaid label provided) or we reimburse up to $8.95
- Refund processed within 3 business days of receiving return
- Funds appear in account 7-14 business days after processing
Used Product Returns (Quality Issues Only)
Used Product Returns (Quality Issues Only)
Returns accepted if product is defective, incorrect color, or doesn't perform as described. Photo evidence required. OPAL covers return shipping.
Choose: Full refund OR replacement + 20% store credit bonus
Quality Promise - 7-Day Trial
Quality Promise - 7-Day Trial
For Gel Polish & BIAB Products:
If you experience application issues within 7 days of delivery, you'll receive a 100% refund AND keep the product. This covers:
- Peeling, lifting, or poor adhesion with proper application
- Color doesn't match online description
- Consistency issues (too thick/thin)
- Curing problems not related to your equipment
Simply email us with a brief description of the issue. No return necessary.
Exchange Policy
Color Exchanges
Color Exchanges
- FREE exchange for wrong color ordered (within 14 days)
- Original product must be unopened
- We cover shipping both ways
- Correct color ships within 24 hours
Product Exchanges
Product Exchanges
For unopened items within 30 days, exchange for any product of equal or greater value. Price difference (if lower) issued as store credit.
Non-Returnable Items
Non-Returnable Items
- Opened cuticle oils (hygiene reasons)
- Products used beyond quality testing (>20% of bottle)
- Items not in original condition
- Sale items marked 'Final Sale' (clearly indicated at checkout)
How to Initiate a Return
How to Initiate a Return
Email support@opalbeauty.com.au with:
- Order number
- Product name
- Reason for return
- Photos (if quality issue or damage)
We respond within 12 hours with return instructions or solutions.
