Frequently Asked Questions
About Opal
What is Opal Beauty?
What is Opal Beauty?
Opal Beauty is an Australian-owned nail care brand founded in 2019 by Trang, a mother who started with just two customers and a passion for quality. Named after Australia's national gemstone, OPAL represents beauty that's unique, colourful, and authentically individual—just like the rare opal gem that contains every colour of the spectrum.
We offer professional-grade gel polishes, builder gels, dipping powders, and nail care products at fair prices, all formulated to be vegan and cruelty-free.
Why is it called Opal?
Why is it called Opal?
The Australian opal is one of the world's most precious gemstones—rarer and more valuable than diamonds. Unlike diamonds, which are graded by how uniform and flawless they are, opals are celebrated for their uniqueness. Each opal contains millions of years of history and displays every colour of the spectrum in its own distinctive way.
This perfectly represents our brand philosophy: we believe beauty should be creative, personal, and expressive—not a one-size-fits-all approach. Your nails, like opals, should reflect your unique personality.
Are Opal products vegan and cruelty free?
Are Opal products vegan and cruelty free?
Yes, absolutely! All OPAL products are 100% vegan and cruelty-free. We never test on animals, and our formulas contain no animal-derived ingredients. We're committed to clean beauty that doesn't compromise on quality or ethics.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 2-5 business days after your order is processed .In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
