Our Promise to You
At OPAL Professional Nails, we believe in transparency, exceptional quality, and putting our customers first. These comprehensive policies are designed to give you complete confidence in every purchase.
We've created industry-leading guarantees that go beyond standard retail practices because we're committed to your satisfaction and success.
Domestic Shipping (Australia)
| Item Type | Standard Shipping | Express Shipping | Delivery Time |
|---|---|---|---|
| Lightweight Most products (0-5kg) |
FREE on orders over $80 $11.95 for orders under $80 |
FREE on orders over $150 $15.95 for orders under $150 |
Standard: 3-7 days Express: 1-3 days |
| Heavy Item Larger sets & kits (Over 5kg) |
FREE on orders over $200 $45.00 for orders under $200 |
Not available (Standard shipping only) |
3-7 business days |
💎 Smart Tip: Heavy items qualify for free shipping at $200. Bundle products to save on shipping costs!
📦 Heavy Item Note: Products over 5kg include larger professional kits and bulk orders. Shipping costs are automatically calculated at checkout based on your cart weight.
Processing & Dispatch
- Orders placed before 2:00 PM AEST (Monday-Friday) ship same day
- Orders after 2:00 PM ship next business day
- Weekend orders process Monday morning
- All orders include full tracking via Australia Post
- Heavy parcels may require 1 additional business day for secure packaging
International Shipping
| Destination | Item Type | Cost | Delivery Time |
|---|---|---|---|
| New Zealand | Lightweight 0-5kg |
FREE on orders over $180 $18.95 for orders under $180 |
7-14 business days |
| Heavy Item Over 5kg |
FREE on orders over $350 $85.00 for orders under $350 |
🌏 International Tracking: All international orders include full tracking via email and SMS.
📋 Customs & Duties: Import duties and taxes (if applicable) are the responsibility of the recipient and vary by country.
Order Issues & Solutions
Lost or Delayed Packages
Lost or Delayed Packages
If your package hasn't arrived within 21 days of dispatch, we will provide a full refund or send a replacement at no additional cost. Your choice.
Damaged in Transit
Damaged in Transit
If your order arrives damaged, simply email us a photo within 48 hours. We'll ship a replacement within 24 hours via Express Post at no cost, plus add $10 store credit to your account as an apology. No need to return the damaged item.
Incorrect Address
Incorrect Address
Contact us within 2 hours of placing your order for free address updates. After shipping, Australia Post charges a $12 redirection fee which we'll pass through at cost.
