Our Promise to You
At OPAL Professional Nails, we believe in transparency, exceptional quality, and putting our customers first. These comprehensive policies are designed to give you complete confidence in every purchase.
We've created industry-leading guarantees that go beyond standard retail practices because we're committed to your satisfaction and success.
Product Warranty
Professional-Grade Quality Guarantee
Gel Polish & BIAB Builder Gel - 12 Month Warranty
Gel Polish & BIAB Builder Gel - 12 Month Warranty
Our professional formulations are guaranteed to perform for 12 months from purchase date:
- Maintain consistency and viscosity
- Cure properly under LED/UV lamps as specified
- Retain color accuracy and pigmentation
- Remain free from separation or contamination
Warranty Coverage
Warranty Coverage
Warranty Covers:
- Formula defects (separation, unusual consistency)
- Curing issues not related to user equipment
- Color deviation from product description
- Premature expiration or degradation
Warranty Does NOT Cover:
- Improper storage (exposure to extreme heat/sunlight)
- Contamination from external sources
- Normal wear and tear after 12 months
- Application errors or incompatible products used
Acrylic Liquid & Professional Tools - 6 Month Warranty
Acrylic Liquid & Professional Tools - 6 Month Warranty
- Performance as specified
- Manufacturing defects
- Tool durability under normal professional use
Warranty Claim Process
Warranty Claim Process
Step 1: Contact us within warranty period at support@opalbeauty.com.au
Step 2: Provide order number and describe the issue (photos/video helpful)
Step 3: Receive prepaid return label if product return needed
Step 4: Choose full replacement OR 100% refund + 15% store credit
Response Time: Within 24 hours
Customer Protection Guarantee
The OPAL Promise
Authentic Products Only
Authentic Products Only
- 100% genuine OPAL formulations
- No counterfeit or diluted products
- Vegan & cruelty-free certification guaranteed
- Australian-made quality standards
Safe Shopping Protection
Safe Shopping Protection
- SSL encrypted checkout
- Secure payment processing
- No credit card information stored
- Privacy policy compliant with Australian regulations
Color Match Guarantee
Color Match Guarantee
Product photos represent true colors (professionally calibrated). If color significantly differs from online display, we offer FREE return and exchange. We honor your perception, though monitor variation disclaimers are provided
Professional Results Support
Professional Results Support
Free Technical Support:
- Application troubleshooting via email/social media
- Technique guidance for optimal results
- Product compatibility advice
- Cure time and lamp specifications
Educational Resources:
- Video tutorials library on YouTube
- Step-by-step application guides
- Troubleshooting FAQs on website
- Access to nail professional community
Price Protection (7 Days)
Price Protection (7 Days)
If a product you purchased goes on sale within 7 days of your order, we'll automatically refund the difference as store credit. No action required from you - we monitor this and apply credits automatically.
Bulk Order Assurance
Bulk Order Assurance
For orders over $300:
- Free express shipping
- Extended 60-day return window
- Dedicated customer service contact
- Color consistency guaranteed across batch orders
Fair Use Policy
We trust our customers and design policies to be generous. We reserve the right to:
- Decline excessive returns (>40% of orders) that indicate misuse
- Request additional information for high-value claims
- Refuse service to customers who abuse return/warranty policies
These situations are rare, and we handle each case with fairness and transparency.
